Tokyo tackles problem of rude customersーNHK WORLD-JAPAN NEWS (youtube.com)
customer harassment of the employees or business, or ‘kasuhara’. The 3rd most common type of ‘nuisance behavior’ in Japanese workplaces, according to some (maybe doubtful) survey, after ‘power harassment’ and ‘sekuhara’. Fourth was ‘maternity harassment.’
‘Abusive customer complaints’ increasing for 5 years, complaints that have nothing to do with their products, seemingly many of the calls from elderly people. ‘Insults and threats’. ‘Long rambling complaints about products they bought.’