Could affect any business that uses an AI chatbot for customer service.
The customer asked if they shipped and if they shipped to Hawaii. Because the chatbot saved the chat on a server.
It's one lawfirm that has filed the 160 claims in the past year, some say they are 'strike suits' asking for $2000 from each defendant.
The lawyer said judges have found for the defendant in the past, and businesses need to warn people when they are recording them (using the chatbot).